Why Facebook and Microsoft say chatbots are the talk of the town

‘Chatbots are the new apps,” said Microsoft’s CEO Satya Nadella earlier this year. He was not the first senior tech exec to make this claim.”Threads are the new apps,” suggested Facebook’s head of messaging products David Marcus in January, referring to the threads of conversation in apps such as Facebook Messenger and WhatsApp.
https://www.theguardian.com/technology/2016/sep/18/chatbots-talk-town-interact-humans-technology-silicon-valley

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