us: VoIP woes: Losing service without warning

VoIP is heralded as a new age of free-market competition in the telecom industry, but it is still not without significant drawbacksOn Monday evening, my wife reached me on my mobile phone. She was spending a long weekend with her family in Maine. “I’ve called our home phone several times,” she said. “And I keep getting a busy signal.” That night, I didn’t think twice about the phone problem. We have been VoIP customers for more than a year, and flaky service has been standard operating procedure. I reset my VoIP converter box and crossed my fingers.

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