uk: Digital world creates a new underclass

Modern shopping and banking frustrate those who can’t log on or want to speak face to faceElderly and poor consumers are being left behind by sweeping changes in modern life, according to a new study, with many disadvantaged by the rise of internet shopping and banking and the lack of face-to-face contact with managers to resolve problems.The National Consumer Council reports a growing divide between well-educated customers, who are comfortable using the internet for transactions and understand about hidden costs such as bank charges, and poorer families, who find it impossible to work their way through glitches with bills and labyrinthine telephone complaints lines.Those who are elderly or live in poorer parts of Britain are especially vulnerable because they are least able to spend time or money trying to complain or receive compensation.

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