TripAdvisor could face legal action over reviews

One guesthouse owner says she has been branded a racist after turning a potential guest away and is so upset she has gone to the police. Another says he is giving up the B&B business he has run for 30 years following an online review claiming his rooms were dirtier than a sewage works. A third claims he is in despair because he seems to be spending more time dealing with unfair reports than actually running his successful seaside hotel.They are just some of the 700 or so members of the hospitality business who have either committed to, or are contemplating, legal action against TripAdvisor, the world’s largest travel review site, over what they regard as unfair reports.

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