The view from inside Facebook: Professor Jonathan Zittrain discusses social media giant’s ‘long year’ with head of global policy management

At a time when social media affects everything from our private lives to our public discourse, the rules governing online behavior are increasingly under scrutiny. At Facebook, the process behind those rules — how they are determined, and how they continue to change — is the province of Monika Bickert, the head of global policy management.

On Monday, Bickert, who holds a J.D. from Harvard Law School, joined Jonathan Zittrain, the George Bemis Professor of International Law, for a wide-ranging conversation about the social media giant’s policies and its evolution. The event, which included tough questions from audience members on the company’s recent headline-making controversies, was hosted by the Berkman Klein Center for Internet & Society.

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