[news release] ICANN Wednesday published the results of the 2020 Internet Assigned Numbers Authority (IANA) Functions Customer Engagement Survey which aims to measure engagement and satisfaction among IANA’s customers and external stakeholders. The IANA functions are key Internet coordination functions supporting the interoperability of the global Internet performed by Public Technical Identifiers (PTI), an affiliate of ICANN.
Monday, the Internet Assigned Numbers Authority (IANA) Naming Function Review Team (IFRT) has announced that it is in the final stages of completing its Initial Report. The IFRT will be holding a webinar for the community regarding one of their proposed recommendations that would require an amendment to the IANA Naming Functions Contract between ICANN and its affiliate Public Technical Identifiers (PTI). This amendment may be of particular interest to country code top-level domain (ccTLD) and generic top-level domain (gTLD) registry operators.
ICANN announced Wednesday that its affiliate, Public Technical Identifiers (PTI), is inviting the community to participate in a webinar with Internet Assigned Numbers Authority (IANA) staff and members of the PTI Board to discuss PTI’s Fiscal Year 2022 (FY22) Operating Plan and Budget (PTI OP&B) for delivering the IANA functions.
ICANN Thursday announced that its affiliate, Public Technical Identifiers (PTI), invites the community to engage with Internet Assigned Numbers Authority (IANA) staff and members of the PTI Board to discuss the development of its first comprehensive strategic plan.
Continue reading ICANN: Webinar Invitation: PTI FY21-FY24 Strategic Plan
Purpose: As required by the IANA Naming Function Process for Amending the IANA Naming SLAs, the purpose of this public comment proceeding is to obtain community input on a proposed change to one SLA and three proposed new SLAs which would define expectations of request processing timeliness for ccTLD creation and ccTLD transfers.
If adopted, the changed SLA and new requirements will be added to the performance metrics as defined in the Service Level Agreements for the IANA Naming Functions Contract. The ccTLD delegation and transfer process is designed to assign or re-assign a ccTLD to a manager, taking into account a number of technical and public interest criteria. There is currently a single measurement of staff processing time for ccTLD delegation and transfer requests, representing the cumulative time the request is being processed by the IANA team for the life of a request. However, the processing time for this type of request varies greatly from several weeks to several months. the CSC and PTI determined that perhaps identifying new SLAs that measure these transactions in a totally different manner is necessary.
Current Status: According to the Process for Amending the IANA Naming SLAs, the Customer Standing Committee and PTI have agreed upon the new metrics, and now seek community consultation through this public comment process.
Next Steps: Feedback from this public comment period will be considered for the final SLA recommendation.
The ccTLD delegation and transfer process is designed to assign or re-assign a ccTLD to a manager, taking into account a number of technical and public interest criteria. The processing time for this type of request varies greatly from several weeks to several months. Key factors in the process time include how well-documented the request is when first submitted, the overall complexity of the circumstances of the change and the proposed operations, and how quickly any missing or deficient documentation is cured.
There is currently only one measurement of staff processing time for ccTLD delegation and transfer requests which measures the total time the request is with the IANA team from beginning to end. The current SLA for this metric, “Time to complete all other validations and reviews by Contractor and release request for implementation” for “Creating or Transferring a ccTLD” is 60 days.
In reviewing data from March 2016 to today, the current measurement of 60 days did not prove to be a representative measure of IANA performance given that this type of request is low volume, highly complex, and extremely varied based on the quality of the request submission. The goal in defining the SLA metrics was to create indicators where current actual performance was considered acceptable, given community satisfaction with those levels.
Further consideration of the materials suggests it would be more meaningful to divide the manual processing into more discrete processing steps and focus on measuring performance through new metrics, such as:
On 7 May 2019 the SLA amendment process was established through an amendment to the IANA Naming Function Contract. Subsequently this proposal has been developed for public comment.
The proposed SLA metrics can be found in the document “Service Levels for the ccTLD Creation and Transfer Process Change Analysis.”
The IANA Naming Function Contract specifies a set of Service Level Agreements (SLAs) the IANA Naming Functions operator PTI must adhere to and that the Customer Standing Committee (CSC) is empowered to oversee. The “Process for Amending the IANA Naming Service Level Agreements” was utilized in determining the need for these proposed SLA amendments. This process also defines the method for approving a change, as well as the appropriate consultation level needed to finalize a change. This process contains safeguards and mechanisms to ensure that due diligence will be followed in making changes to the SLAs.
Per the process, “If the CSC and PTI reach a mutual decision to proceed with the SLA change, PTI should draft a change recommendation, which includes an impact analysis that expands with further detail based on their earlier discussions during the ‘procedure for determining that a SLA needs amending’ stage.” In accordance with the SLA change process requirement, PTI provided the attached “Service Levels for the ccTLD Creation and Transfer Process Change Analysis” document, which provides a description of the proposed change and additional new SLAs and an implementation analysis. It was determined to move forward with these SLA recommendations
Public Technical Identifiers (PTI)
IANA Naming Functions Contract
IANA Naming Functions Contract Service Level Agreements
IANA Naming Function Process for Amending the IANA Naming SLAs
Service Levels for the ccTLD Creation and Transfer Process Change AnalysisÂ
This ICANN announcement was sourced from: https://www.icann.org/public-comments/proposed-sla-for-cctld-creation-transfer-2019-10-14-en
Purpose: To obtain public comments on the Draft FY21 Public Technical Identifiers (PTI) Operating Plan and Budget and the DRAFT FY21 Internet Assigned Numbers Authority (IANA) Operating Plan and Budget.
Current Status: These DRAFT Plans have been prepared and published for public review and comment.
Next Steps: ICANN community participants should submit questions for clarification about details in the draft plans to planning@icann.org by 18 October 2019. The organization will provide responses by 25 October 2019.
The organization will then:
Two documents are presented for community discussion and public comment: 1) the Draft PTI FY21 Operating Plan and Budget and 2) the Draft FY21 IANA Operating Plan and Budget (“IANA Budget”). These budgets have been presented in separate documents as they are adopted by different organizations at separate times.
The PTI Board will be asked to adopt the PTI Draft FY21 Operating Plan and Budget in December 2019. The ICANN Board will be asked to adopt the IANA Budget in January 2020.
The Empowered Community has a right over the IANA Budget. An overview of the Empowered Community’s powers is published on the Empowered Community website.
PTI was incorporated in August 2016, the second month of ICANN‘s FY17 budget. The PTI Board was seated during September 2016. It performs the work required to deliver the IANA Services through contracts with ICANN. Excellence in delivering the IANA Services is a key goal in ICANN‘s Strategic Plan and PTI is working to fulfill that goal.
| Document | Purpose |
|---|---|
| Draft FY21 PTI Operating Plan and Budget | This is a draft document being consulted on. It describes the IANA Services and PTI’s planned work for FY21. |
| Draft FY21 IANA Operating Plan and Budget (“IANA Budget”) | This is a draft document being consulted on. The IANA Budget references the PTI Operating Plan and Budget and includes aspects of fulfilling the IANA functions contracted by ICANN, such as the contract with the Root Zone Maintainer. |
The FY21 Operating Plan and Budget for PTI is scheduled to be adopted by the PTI Board before public comment begins on the ICANN Draft FY21 Operating Plan and Budget.
The revised FY21 Budget for IANA will be reviewed by the ICANN Board Finance Committee, then recommended to the ICANN Board for adoption, and followed by an Empowered Community review period of 28 days.
This ICANN announcement was sourced from: https://www.icann.org/public-comments/draft-pti-iana-fy21-op-budget-2019-10-14-en
ICANN announced today [25 Feb] that David Conrad has been appointed to oversee Internet Assigned Names Authority (IANA) Services and Public Technical Identifiers (PTI). David will maintain his role as Senior Vice President and Chief Technology Officer (CTO) at ICANN, as well as a member of the ICANN Executive Team.
“As CTO, David and his team play a critical role in executing ICANN‘s mission to ensure the stable and secure operation of the Internet’s unique identifiers,” said Göran Marby, President and CEO, ICANN. “Delivering IANA services is an important part of what keeps the Internet running smoothly. David is a natural fit to oversee these synergistic functions, particularly given his current CTO role and having previously served as the General Manager of IANA Services.”
“I’ve had the pleasure of working with David for many years and have always been rewarded by his perspective and support,” said Kim Davies, Vice President, IANA Services, and President, PTI. “Moving the oversight of the IANA functions under David is a logical choice and allows us to align more closely with other technical activities his team undertakes.”
“I’m delighted to rejoin the team that provides IANA services and PTI, as well as continue my role as CTO at ICANN,” said Conrad. “I look forward to the opportunity to deepen the collaborative efforts of the Office of the CTO and the IANA Services teams in accomplishing our mission.”
The IANA functions predate ICANN. In 1998, ICANN was established to be the home for the IANA functions. These functions coordinate the top-most level of the Internet’s globally unique identifiers, and are provided by PTI, an affiliate of ICANN. The IANA team is responsible for the implementation of the IANA services and for maintaining the trust of the community to provide these services in an unbiased, responsible, and effective manner. Conrad first joined ICANN in 2005 and returned as the CTO in 2014. As the CTO, Conrad is at the heart of ICANN‘s mission to help maintain the security, stability, and resiliency of the Internet’s system of unique identifiers. His role at ICANN has progressed into that of CTO.
Prior to joining ICANN, Conrad helped found a number of Internet startups, including Nominum, a firm focused on Internet name and address management products and services. He was also involved in the creation of the second Regional Internet Registry (RIR), Asia Pacific Network Information Center, which is the Internet address allocator for the Asia and Pacific Rim region. In 2011, Conrad provided senior-level advice and technical input for CloudFlare. Prior to that, Conrad was the Executive Director of the Internet Software Consortium during the development of the “BIND version 9″ domain name server. He was also the seventh employee at the Internet Initiative Japan Corporation in Tokyo, and has held a number of software and infrastructure research and development positions throughout his career.
ICANN‘s mission is to help ensure a stable, secure, and unified global Internet. To reach another person on the Internet, you need to type an address â a name or a number â into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.
This ICANN announcement was sourced from:
https://www.icann.org/news/announcement-2019-02-25-en
ICANN published the results of an annual survey that measures the perception of satisfaction among Internet Assigned Numbers Authority (IANA) functions customers regarding the services they receive. This survey is the first completed since the ICANN organization affiliate Public Technical Identifiers (PTI) started performing IANA functions on behalf of the ICANN org and accounts for transactions completed between September 2016 and August 2017.
The IANA Services Customer Survey measured satisfaction in relation to documentation quality, process quality, transparency, timeliness, accuracy, reporting, and courtesy. In the 2017 survey, customers identified accuracy as the most important measure of performance for the fifth consecutive year. Notably, 94 percent of respondents reported being satisfied with the accuracy of their transactions. Timeliness and process quality, were identified as the second and third most important measures by customers, both stayed consistent with the previous year with 89 percent satisfaction.
View the IANA Services Customer Satisfaction Survey Report [PDF, 1.33 MB].
While the results of the survey are generally positive, the ICANN org continues to explore opportunities for improvement, including on the survey format and methodology. In response to conversations with key stakeholders within the community, an option to select “not applicable” was added to each question in the survey and open-ended questions were introduced to better capture feedback. There were also improvements to capture the geographical location of the IANA functions customers, and to further segment the top-level domain (TLD) operators.
“Over the years we have refined our approach to surveying our customers, and we’ve received increasing feedback that it can be difficult to recall the details of their PTI interactions up to a year later. This feedback has prompted us to start planning to survey our customers shortly after our interactions, to obtain more timely and actionable feedback,” said Kim Davies, Vice President of IANA and President, PTI.
The ICANN org commissioned Ebiquity, a leading independent marketing and media consultancy, to administer the survey, analyze the results and compile an independent third-party report, to keep with PTI’s goal to improve transparency in its processes. This year, Ebiquity issued 4,070 invitations during the survey period to IANA functions customers â top-level domain operators, regional Internet registries, RFC authors and other protocol parameter registrants, Internet Engineering Steering Group members, DNSSEC KSK trusted community representatives, and .INT domain registrants â and 7 percent responded.
ICANN‘s mission is to help ensure a stable, secure, and unified global Internet. To reach another person on the Internet, you need to type an address â a name or a number â into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.
This ICANN announcement was sourced from:
https://www.icann.org/news/announcement-2018-01-18-en
ICANN announced today [[15 Dec] that Kim Davies, Director of Technical Services, Internet Assigned Numbers Authority (IANA), has been appointed to the position of Vice President, IANA Services and President, PTI.
Public Technical Identifiers (PTI) is responsible for the operational aspects of coordinating the Internet’s unique identifiers and maintaining the trust of the community to provide these services in an unbiased, responsible and effective manner.
Following Elise Gerich’s departure announcement, the ICANN organization, in conjunction with the PTI Board, conducted an extensive and exhaustive search for a replacement. The opening attracted a wide array of applicants, many of which were well qualified.
As VP of IANA Services, Davies will be reporting to the President of ICANN‘s Global Domains Division (GDD), Akram Atallah. “Kim was a natural choice for this position. He has a deep and wide understanding of both IANA and PTI, which he has cultivated during his long tenure as Director of Technical Services,” said Atallah. “I’d also like to extend our gratitude to Elise, who was pivotal in establishing the IANA Department as an example of reliability and customer service.”
In this role, Davies will be responsible for ensuring that the IANA functions are performed in a secure, stable, and efficient manner with a commitment towards operational excellence. As President of PTI, he will also serve as one of the five directors on the PTI Board.
“The IANA team has worked hard to establish themselves as a leader within the technical community,” said Davies. “As we move forward, I want us to focus on continuing to optimize our business process and solidifying the community’s confidence in our ability to deliver on the services we provide.”
Davies will be assuming the role starting 1 January 2018, following Gerich’s official departure from the organization.
Davies joined the organization in 2005, serving as Manager of Root Zone Services and Technical Liaison prior to his role as Director of Technical Services. Prior to joining ICANN, he worked as Technical Policy Advisor at the Council of European National Top Level Domain Registries, and has been involved in various facets of the ICANN community since the mid-1990s.
ICANN‘s mission is to help ensure a stable, secure and unified global Internet. To reach another person on the Internet, you need to type an address â a name or a number â into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.
This ICANN announcement was sourced from:
https://www.icann.org/news/announcement-2017-12-15-en
ICANN today [14 Dec] published the Report of Public Comments [PDF, 128 KB] on draft FY19 operating and budget plans for Public Technical Identifiers (PTI) and the Internet Assigned Numbers Authority (IANA). This detailed report includes responses to each of the 16 individual comments submitted. The report has been structured by comment theme and is accompanied by a sortable spreadsheet, to make it easier to find related comments and responses.
The PTI Board will consider PTI’s budget at its January 2018 meeting and the ICANN Board will consider IANA‘s budget at its February 2018 meeting.
The Draft FY19 PTI and IANA operating plans and budgets documents are published here.
ICANN‘s mission is to help ensure a stable, secure and unified global Internet. To reach another person on the Internet, you need to type an address â a name or a number â into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.
This ICANN announcement was sourced from:
https://www.icann.org/news/announcement-2-2017-12-14-en