Spam, spam, spam: Twitter’s arms race

Biz Stone and Ev Williams discovered pretty quickly that Del Harvey was serious about the task they’d set her of putting a lid on Twitter’s spam problem. Within a month of her joining in late 2008, she had suspended both of their accounts on the grounds that they seemed to be acting suspiciously … like spam. Oh, and for good measure she also suspended the head of personnel and Jason Goldman, the head of products.Just over two years later, Harvey, a 29-year-old with a laconic line in humour, can look back on it and joke about it. But it still gives her chills. “This message went around on the internal email saying ‘Hey, er, is anyone else seeing this ‘Account Suspended’ thing?” she recalls. “That was not my best day. But they didn’t fire me, so that was good.”

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