Offers of free calls over the internet fail to switch on British phone users

Phone services that offer free calls over the internet have failed to live up to their potential, according to new research.A study by Ofcom has found that web-based phone services offered by companies such as Skype and Tesco are used by only a niche following.Asked if they had used the service at least once, just 17 per cent of adults with broadband replied positively. Only 14 per cent of those who said that they were users professed to use it every day.

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