Offbeat Name? Then Facebook’s No Friend

What Caitlin wanted did not seem that hard. She had signed up for Facebook after she married, as Caitlin Shaw. Now, to make it easier for old friends to find her, she wanted to add her maiden name. Her maiden name is Batman.Facebook’s name-change procedure suddenly required superhuman effort.Because after Caitlin Batman Shaw, a mental health therapist in Arlington, submitted the brief online form, she received an automated response rejecting her. The faceless gatekeepers of Facebook had decided her name could not possibly be real. Batman Shaw appealed, and was rejected. Appealed, rejected. “The process took me three weeks” and several e-mail queries, she says, before she was finally able to use her full legal name.

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