Ofcom research highlights differing experiences of communications services

There are distinct differences in how certain groups of people use and experience communications services, revealed in Ofcom’s latest Access and Inclusion research report published today.

The research compares aspects such as affordability, take-up and engagement with phone, TV and postal services across different groups of people, and looks at how people’s age, income or disabilities can affect how they use some services and technology.

The research found that older people’s use of telephones is changing. Now, just under one in five people over the age of 75 use a smartphone, and more people in this age group also use a mobile phone at home, instead of using a landline.

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