OECD governments to help consumers

OECD Member countries have agreed common principles aimed at providing consumers with effective mechanisms to resolve their disputes and obtain redress for economic harm resulting from transactions with business. The new framework, which applies to disputes arising in both a domestic and cross-border context, is aimed at strengthening consumer trust on-line and at helping them benefit from e-commerce advantages.
http://www.oecd.org/document/53/0,3343,en_2649_37441_38960053_1_1_1_37441,00.htmlAlso see:
30 countries move to protect online consumers
Spurred to find ways to protect consumers as online shopping grows, the 30 countries belonging to the international economic and social-development group Organization for Economic Co-Operation and Development (OECD) announced Monday an accord on dispute resolution.After two years of wrangling over the policy document, the Paris-based OECD said its 30 members — which include the European countries, Australia, Japan, Korea, Mexico, the United States and the United Kingdom among others — have signed off on a legal framework intended to lead to better policing and resolution of consumer complaints, particularly in cross-border disputes involving e-commerce.

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