Mobile phones give hotel guests the upper hand

Travel today, from luggage to laptop, is increasingly high-tech. Yet every hotel room hosts a costly anachronism: a traditional telephone.In-room phones once produced profits for hoteliers. Today they eat into earnings as guests use cellphones instead.”Phones used to be a revenue centre,” said Best Western Chief Executive Officer David Kong. “Now they’re a cost centre.”To read this Reuters report in full, see:
uk.reuters.com/article/2011/03/16/oukin-uk-hotels-phones-idUKTRE72F5UP20110316