Jack Dorsey, the chief executive, had reservations about locking the president’s account. But the calls for violence that his tweets provoked were too overwhelming.
Jack Dorsey, Twitter’s chief executive, was working remotely on a private island in French Polynesia frequented by celebrities escaping the paparazzi when a phone call interrupted him on Jan. 6.
On the line was Vijaya Gadde, Twitter’s top lawyer and safety expert, with an update from the real world. She said she and other company executives had decided to lock President Trump’s account, temporarily, to prevent him from posting statements that might provoke more violence after a mob stormed the U.S. Capitol that day.
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How Twitter, on the front lines of history, finally decided to ban Trump
Two days after the riot at the U.S. Capitol, Twitter’s most senior policy executive faced her 5,200 colleagues on a video conference and made an impassioned appeal.
Vijaya Gadde‘s voice was breaking as she implored her colleagues to have patience while her team deliberated over what they knew was the most important decision in the social media service’s 15-year history.
Some Twitter employees left the meeting on Jan. 8 not knowing what to think. They were worried for their colleagues’ safety — some had already received security threats. But they were also angry that Gadde’s team had let President Trump’s account back onto the service after a 12-hour ban for appearing to encourage the Capitol rioters on the day of the failed insurrection. He had already tweeted again, telling followers they were patriots who would not be disrespected.