This week, my coworkers and I had an experience as common as it was disheartening: we tried to navigate Cisco WebEx. We had a meeting upcoming with government officials, who preferred not to use Zoom due to its security vulnerabilities. “WebEx is very minimalist,” my coworker observed wryly. That was an understatement. The platform lacked key features; it wasn’t a good faith alternative to Zoom.
This may seem like a mundane issue, but it has implications far beyond videoconferencing preferences. It is emblematic of a woefully inadequate government approach to some of the largest questions about what global digital architectures will look like in the decades to come.
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