Fastly Inc., the company behind a major global internet outage this week, said on Wednesday the incident was caused by a bug in its software that was triggered when one of its customers changed their settings.
Tuesday’s outage raised questions about the reliance of the internet on a few infrastructure companies. Fastly’s issue knocked out high traffic sites including news providers such as The Guardian and New York Times, as well as British government sites, Reddit and Amazon.com.
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One Fastly customer triggered internet meltdown
A major internet blackout that hit many high-profile websites on Tuesday has been blamed on a software bug.
Fastly, the cloud-computing company responsible for the issues, said the bug had been triggered when one of its customers had changed their settings.
The outage has raised questions about relying on a handful of companies to run the vast infrastructure that underpins the internet.
Major internet outage ‘shows infrastructure needs urgent fixing’
One of the world’s biggest web outages should act as a “wake-up call” that internet infrastructure has become dangerously over-centralised and lacks resilience, security experts have warned.
An unexplained configuration error at a single infrastructure provider, Fastly, which handles 10% of the world’s internet traffic, was enough to render major websites and services inoperable for almost an hour on Tuesday morning.
EXPLAINER: Just how vulnerable is the internet?
An outage at a little-known firm that speeds up access to websites knocked a lot of top internet destinations offline on Tuesday, disrupting business and leisure for untold millions globally. The problem was quickly resolved. The company, Fastly, blamed a configuration error in its technology.
But the incident — Fastly’s traffic dropped 75% for about an hour just as the U.S. East Coast was beginning to stir —raises questions about how vulnerable the global internet is to more serious disruption.