Facebook forced to tighten up privacy rules following complaints from Canada’s privacy commissioner

Facebook has been forced to give its users more control over how much of their personal information is shared with the social networking site and the makers of the games and quizzes they download onto their profile pages, in the latest move to increase online consumer protection.The move, which comes in response to complaints from Canadian privacy officials, is part of a growing trend to clamp down on the use of personal data by social networking sites and the software developers who use them to distribute their applications. It could have repercussions for other sites such as MySpace and even Twitter.
http://www.guardian.co.uk/technology/2009/aug/27/facebook-privacy-canadaAlso see:Facebook changes privacy policy
Facebook has agreed to make worldwide changes to its privacy policy as a result of negotiations with Canada’s privacy commissioner.Last month the social network was found to breach Canadian law by holding on to users’ personal data indefinitely.Facebook has now agreed to make changes to the way it handles this information and be more transparent about what data it collects and why.
http://news.bbc.co.uk/2/hi/technology/8225338.stmFacebook agrees to address Privacy Commissioner’s concerns [news release]
Privacy Commissioner of Canada satisfied that proposed changes to the social networking site’s privacy practices and policies would bring Facebook into compliance with Canadian law.OTTAWA, August 27, 2009 — Facebook has agreed to add significant new privacy safeguards and make other changes in response to the Privacy Commissioner of Canada’s recent investigation into the popular social networking site’s privacy policies and practices.The company’s decision to implement the Privacy Commissioner’s recommendations is a positive step towards bringing Facebook in line with the requirements of Canada’s privacy law.”These changes mean that the privacy of 200 million Facebook users in Canada and around the world will be far better protected,” says Privacy Commissioner Jennifer Stoddart.”This is extremely important. People will be able to enjoy the benefits of social networking without giving up control of their personal information. We’re very pleased Facebook has been responsive to our recommendations.”Last month, the Privacy Commissioner issued a report on an in-depth investigation triggered by a complaint from the Canadian Internet Policy and Public Interest Clinic.While Facebook took some steps to resolve privacy concerns, the Commissioner remained dissatisfied by Facebook’s response at the end of the investigation. She was particularly concerned about the risks posed by the over-sharing of personal information with third-party developers of Facebook applications such as games and quizzes.Facebook was given 30 days to respond to the Commissioner’s report and explain how it would address the outstanding concerns. Following a review of Facebook’s formal response and discussions with company officials, the Commissioner is now satisfied Facebook is on the right path to addressing the privacy gaps on its site.”Facebook is promising to make significant technological changes to address the issue we felt was the biggest risk for users – the relatively free flow of personal information to more than one million application developers around the world,” says Assistant Commissioner Elizabeth Denham, who led the investigation on behalf of the Office.”Application developers have had virtually unrestricted access to Facebook users’ personal information. The changes Facebook plans to introduce will allow users to control the types of personal information that applications can access.”An over-arching issue highlighted during the investigation was that the way in which Facebook provides privacy information to users is often confusing or incomplete.Facebook agreed to changes to help users to better understand how their personal information will be used and, ultimately, to make more informed decisions about how widely to share that information. The Commissioner has reviewed these improvements and will be following up with Facebook as the changes are implemented.The following is an overview of key issues raised during the investigation and Facebook’s response:1. Third-party Application DevelopersIssue: The sharing of personal information with third-party developers creating Facebook applications such as games and quizzes raises serious privacy risks. With more than one million developers around the globe, the Commissioner is concerned about a lack of adequate safeguards to effectively restrict those developers from accessing users’ personal information, along with information about their online “friends.”Response: Facebook has agreed to retrofit its application platform in a way that will prevent any application from accessing information until it obtains express consent for each category of personal information it wishes to access. Under this new permissions model, users adding an application will be advised that the application wants access to specific categories of information. The user will be able to control which categories of information an application is permitted to access. There will also be a link to a statement by the developer to explain how it will use the data.This change will require significant technological changes. Developers using the platform will also need to adapt their applications and Facebook expects the entire process to take one year to implement.2. Deactivation of AccountsIssue: Facebook provides confusing information about the distinction between account deactivation – whereby personal information is held in digital storage – and deletion – whereby personal information is actually erased from Facebook servers. As well, Facebook should implement a retention policy under which the personal information of users who have deactivated their accounts will be deleted from the site’s servers after a reasonable length of time.Response: Facebook has agreed to make it clear to users that they have the option of either deactivating their account or deleting their account. This distinction will be explained in Facebook’s privacy policy and users will receive a notice about the delete option during the deactivation process.While we asked for a retention policy, we looked at the issue again and considered what Facebook was proposing. We determined the company’s approach – providing clarity about the options, offering a clear choice, and alleviating the confusion – is acceptable because it will allow users to make informed decisions about how their personal information is to be handled.3. Personal Information of Non-usersIssue: Facebook should better protect the privacy of non-users who are invited to join the site.Response: Facebook agreed to include more information in its terms of use statement. Facebook confirmed that it does not use email addresses to track the success of its invitation feature, nor does it maintain a separate email address list for this purpose.4. Accounts of Deceased UsersIssue: People should have a better way to provide meaningful consent to have their account “memorialized” after their death. As such, Facebook should be clear in its privacy policy that it will keep a user’s profile online after death so that friends can post comments and pay tribute.Response: Facebook agreed to change the wording in its privacy policy to explain what will happen in the event of a user’s death.Facebook has committed to a timetable for implementing all of the changes, some of which, such as the third-party application changes, are technologically complex. The company has already started to make changes and we expect them to be fully complete within a year.”It’s now up to Facebook to demonstrate to us that they are living up to their commitments,” says Assistant Commissioner Denham.”With the conclusion of the Facebook investigation, our Office has made clear our expectations for how social networking sites need to protect personal information. Other sites should take note – and take steps to ensure they’re complying with Canadian law.”Statements by the Commissioner and Assistant Commissioner are available on the OPC’s website.The Privacy Commissioner of Canada is mandated by Parliament to act as an ombudsman, advocate and guardian of privacy and the protection of personal information rights of Canadians.

This news release from the Office of the Privacy Commissioner of Canada was sourced from:
http://www.priv.gc.ca/media/nr-c/2009/nr-c_090827_e.cfmFacebook to tighten privacy after Canadian investigation [IDG]
Facebook will enhance its social-networking site’s privacy features over the next 12 months as a result of a set of recommendations from the Canadian government.Facebook will increase the information it provides to its users about its privacy features, as well as make technical changes to tighten privacy controls, the company said Thursday.
http://www.pcworld.com/businesscenter/article/170918/.htmlFacebook ratchets up privacy controls (again)
A recent simplification of Facebook’s user privacy controls wasn’t enough for some policymakers.On Thursday, in conjunction with the Canadian Privacy Commissioner, Facebook announced a new set of modifications to its user privacy controls as well as its developer API, and the targets of these changes are the thousands of third-party applications built on Facebook’s developer platform. That means there may be major implications for developers–some of whom rely almost exclusively on Facebook activity as a revenue source.
http://news.cnet.com/8301-13577_3-10319297-36.htmlFacebook to tighten user privacy protection after Canada talks [Reuters]
Facebook agreed on Thursday to give its worldwide users better protection over their personal information as the result of negotiations with Canada’s privacy commissioner.The changes will give users of the social networking website more transparency and control over the information they provide to third-party developers of applications such as games and quizzes, Privacy Commissioner Jennifer Stoddart announced.
www.smh.com.au/technology/security/facebook-to-tighten-user-privacy-protection-after-canada-talks-20090828-f1q9.htmlFacebook to tighten privacy policies and give users more control over personal data
Facebook, the world’s largest online social network, has bowed to pressure and agreed to tighten up its privacy policies further.The company will give its 250 million users more control over the personal information they share with third-party applications such as games and quizzes and will clarify what happens to data when a user deactivates an account.
http://technology.timesonline.co.uk/tol/news/tech_and_web/article6812783.eceFacebook tightens privacy policies
Facebook, the world’s largest online social network, has bowed to pressure and agreed to tighten up its privacy policies further.The company will give its 250 million users more control over the personal information they share with third-party applications such as games and quizzes and will clarify what happens to data when a user deactivates an account.
http://www.australianit.news.com.au/story/0,24897,25993573-15306,00.htmlFacebook to implement privacy changes
Facebook users will be forced to revisit their privacy settings after a report found serious flaws in the way the site handles user data.”All 250 million people have to go through an exercise in looking at their privacy and we think that’s a good thing,” Facebook director of international communications Debbie Frost told news.com.au today.

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