Email ‘a broken business tool’ as staff spend hours wading through inboxes

The deluge of email flooding workers’ inboxes every day has become so overwhelming that it is now a ‘broken business tool’ in urgent need of fixing, companies have been warned.The average employee spends an estimated 90 minutes to two hours a day wading through hundreds of messages, suffering interruptions and distractions with every ping from their PC or BlackBerry. Worldwide email traffic has now hit 196 billion messages a day, according to the research firm the Radicati Group, and is predicted to reach 374 billion per day by 2011.

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