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DNS.be scores highly amongst registrars

DNS BE logo[news release] For the fourth successive year, DNS.be conducted a satisfaction survey amongst its registrars, the network of 470 companies that register .be domain names worldwide. DNS.be again scores higher than its colleagues of the surrounding countries like .nl and .fr.

The aim of this survey is to improve the service to registrars even further and to comply with their wishes and requirements.

As part of the survey, the registrars were able to make comments and provide suggestions while allocating a satisfaction rating to the various departments at DNS.be: administration, the technical team, the legal department and communication.

The survey showed that registrars gave DNS.be an outstanding score of 8.4/10, the same as in 2009.

DNS.be contacted all of its national and international registrars by e-mail. 123 of the 470 registrars completed the questionnaire in full. These 123 registrars represent approximately 22.4% of the total number of domain names. We sorted the registrars by language, length of time working with DNS.be and the size of the portfolio of domain names that they manage. The survey was conducted in three languages by means of an electronic questionnaire. The scores were impressive and confirm the fact that DNS.be continues to enjoy a good reputation among registrars.

The questionnaire contained 4 questions relating to registrar satisfaction about a number of DNS.be services. The registrars scored these areas as follows:

  • Mission of DNS.be: 8.7/10
  • The web interface for the registration system: 8.4/10
  • The automatic interface of the registration system (EPP): 8/10

The changes we have made to the registration system: 7.8/10

A second section of the questionnaire examined the quality of registrar contacts with DNS.be staff. The average scores that registrars gave the various departments were as follows:

  • Administrative services: 8.5/10
  • Technical services: 8.6/10
  • Legal services: 8.3/10

For the external communication provided by DNS.be, the registrars gave an average score of 7.3/10. In particular, the registrars appreciate the content of the newsletters.

This year, we added a question to compare the quality of .be with other registries (TLDs). Our registrars gave the following scores to our fellow TLDs:

Asking what DNS.be could learn from the other extensions we received very positive feedback. Responses show that most registrars consider .be to be an example for other registries, which makes us proud and motivates us to continue the same way. In the satisfaction survey of SIDN, our Dutch colleagues, as well, DNS.be appeared to have received the highest satisfaction rate of all TLDs concerned.

Finally, this satisfaction survey shows that DNS.be scored highly from every point of view. Our registrars are happy with us and consider DNS.be to be a very professional partner.

This DNS.BE news release was sourced from, and is available with graphs at www.dns.be/pdf/Pressrelease_en_20110329.pdf

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