British consumer regulator outlines plans to protect online shoppers

UK consumers still need to be educated about online shopping to prevent them falling victim to scams and problems, consumer protection regulator the Office of Fair Trading (OFT) has said.The OFT has published plans to improve the protections available for consumers when they are shopping online. It does not recommend the creation of new laws or regulations, but has said that consumers must be better educated; that Government guidance for companies must be improved; and that companies and enforcement agencies should work more closely together.

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