Australian telecommunications today: ACMA research report series

ACMA has an ongoing program of research, information collection and analysis in relation to the availability and take up of communication services in Australia. The work program has been designed to assist ACMA in its role as the industry regulator, and is consistent with its responsibilities to report on and make available information about developments in the telecommunications industry.As part of this research program ACMA is publishing a series of reports on attitudes towards take-up and use of telecommunications services across consumer, small business and the farm sectors of the community. These reports will also cover issues such as the level of substitution and complementarity between mobile and landline services, and consumer attitudes to and potential take-up of new emerging services and technologies. Telecommunications Today: Consumer attitudes to take-up and use is the first in this series of reports to be released. Other reports in this series include:

  • Report 1 – Consumer attitudes to take-up and use: Word (351 kb) or PDF (147 kb)
  • Report 2 – Small and medium enterprise (SME) take-up and use of telecommunications: Word (333 kb) or PDF (191 kb)
  • Report 3 – Rural/Farm take-up and use of telecommunications: Word (334 kb) or PDF (177 kb)
  • Report 4 – Consumer Satisfaction: Word (4.7 mb) or PDF (420 kb)
  • Report 5 – Consumer choice and preference in adopting services: Word (276 kb) or PDF (244 kb)

Latest report available:Report 5 – Consumer choice and preference in adopting services: Word (276 kb) or PDF (244 kb)Media reports in the Fairfax press on this research are available from The Sydney Morning Herald (here) and The Age (here).

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