Australian consumers speak out over spam: ACMA annual report

Australian consumers are fighting back against bank scams, dodgy lottery wins, cheap erectile dysfunction sprays and other unwanted offers, lodging a record 3947 complaints about spam last financial year with regulator the Australian Communications and Media Authority.That was a 31 per cent jump on the number of complaints made the previous year, according to ACMA’s 2008-09 annual report, which was tabled yesterday.,,26239168-7582,00.html,24897,26240043-15306,00.html,21498,26240308-951,00.htmlACMA Annual Report tabled in Parliament [news release]
The 2008-09 Annual Report of the Australian Communications and Media Authority was tabled in Federal Parliament today.’The ACMA’s work continues across the widest geographic scale, from satellites in space to cables beneath the sea and from the most remote rural outpost to congested metropolitan areas,’ said Chris Chapman, Chairman of the ACMA.

In 2008-09, the ACMA received 3,947 complaints about spam, a 31 per cent increase from last year. This increase, in part, is attributed to media coverage of enforcement action and increasing awareness of SMS spam.’This record number of spam complaints shows an increase of 71 per cent for complaints about SMS spam, the most significant rise since the Spam Act 2003 was implemented,’ Mr Chapman said.’SMS spam is a growing concern requiring increasing enforcement activity. This year, the ACMA implemented a number of measures to educate and protect consumers from fraudulent spam activity, while continuing to enforce the Act with seven infringement notices issued for the period totalling $376,200. This enforcement action included the lodgement of the first Federal Court action involving SMS spam.’ annual report 2008-09
The ACMA annual report 2008 — 09 was tabled in Parliament on 20 October 2009. The document is available online in PDF format from

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