Australians are impulsive email users and oblivious to online etiquette, new research has found.The study among a representative sample of full-time workers in all Australian states found the majority are trigger-happy emailers who often send communications to the wrong person or in the wrong tone because they don’t stop to think.Rob Keller, research director at Arnold + Bolingbroke, the firm responsible for the Communications Conundrum study, says 66 per cent of people admit responding to emails automatically without giving them proper consideration and before they decide whether emailing is the best form of reply.
http://www.smh.com.au/articles/2007/11/25/1195962828236.html
http://www.theage.com.au/articles/2007/11/25/1195962828236.html