The Trauma Floor: The secret lives of Facebook moderators in America
Posted in: Internet Use/New Technologies at 27/02/2019 21:36
The panic attacks started after Chloe watched a man die.
She spent the past three and a half weeks in training, trying to harden herself against the daily onslaught of disturbing posts: the hate speech, the violent attacks, the graphic pornography. In a few more days, she will become a full-time Facebook content moderator, or what the company she works for, a professional services vendor named Cognizant, opaquely calls a “process executive.”
For this portion of her education, Chloe will have to moderate a Facebook post in front of her fellow trainees. When it’s her turn, she walks to the front of the room, where a monitor displays a video that has been posted to the world’s largest social network. None of the trainees have seen it before, Chloe included. She presses play.
Facebook moderators tell of strict scrutiny and PTSD symptoms
Facebook has said it remains committed to ensuring that the contractors who moderate its sites are treated fairly and with respect by their employers, after a report revealed the traumatic experiences of many of the low-paid workers who keep violence, hate speech and sexual imagery off its platforms.