Apple misled customers about their consumer rights, Australian watchdog finds

Posted in: Miscellaneous at 18/12/2013 23:13

Apple has come to a court-enforceable agreement with the Australian Competition and Consumer Commission (ACCC) after investigations by the watchdog found the computer giant was misleading some consumers about their rights to refunds, replacements, and repairs.

The ACCC expressed concern that Apple was applying its own policy to customers, and ignoring the Australian consumer law (ACL), particularly with the company's 14-day returns policy, 12-month limited manufacturer's warranties, and offers of store credit for faulty returns instead of refunds.

The ACL, which came into effect in 2011, enshrines protections for consumers purchasing goods and services, including that if they buy a faulty product they are entitled to a refund, replacement or repair, depending on the level of faultiness. Suppliers may be contravening the ACL if they tell customers they are not entitled to these protections.
www.theguardian.com/world/2013/dec/18/accc-finds-apple-misled-customers-about-their-consumer-rights

Also see:

Apple Slapped By Australia Consumer Watchdog
Apple Inc. had its wrist slapped by Australia's consumer watchdog after claims it misled consumers about its obligation to replace or repair faulty products such as iPhones and iPads.

Following an investigation by the Australian Competition and Consumer Commission, the technology giant agreed to bring the warranty on the goods it sells in line with Australia's laws.
http://blogs.wsj.com/digits/2013/12/18/apple-slapped-by-australia-consumer-watchdog/

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